Return Policy

PSYX Return Policy

At PSYX, your satisfaction is our priority. We understand that sometimes things don’t work out, and we're here to make sure you feel supported through the process. Please review our policy below:

Returns

We want you to love your PSYX gear. If you're not fully satisfied with your purchase, you can return it within 30 days of receiving your order.

To be eligible for a return:

- Items must be unworn, unwashed, and in their original condition.

- All tags must still be attached.

- Items must be returned in their original packaging.

Please note:

- Sale and discounted items are final sale and cannot be returned or exchanged.

- We do not accept returns on custom or personalized items.

- Returns from the U.S will not be accepted at the moment. 

Damaged or Incorrect Items

We apologize if you receive a damaged or incorrect item! Please contact us within 7 days of receiving your order with:

- A description of the issue.

- Clear photos of the damage/issue.
We will take care of the rest and provide you with a return label if ncessary, once your request has been investigated.. We will cover the cost of return shipping for incorrect or damaged items.

How to Return an Item

Email us at support@psyxuniverse.com to initiate a return.

Please include:

- Your order number, and the reason for return.

- We'll send you the next steps, including return instructions and a return address.

Send the item back to us. Once we receive it, we'll process your request.

Important Notes:

- We are not responsible for any returns lost in transit. Please keep your tracking information.

- Returns that do not meet the criteria may be rejected or subject to a restocking fee.

Contact Us

If you have any questions about our Refund & Return policy or need assistance with your order, feel free to reach out to us:

Email: support@psyxuniverse.com

Thank you for being a part of the PSYX community!